Contact

About Us

We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone.

Dandelions

Vision and Values

Our vision and values define who we are; helping us achieve our purpose-led objectives that put customers, community, and the environment at the heart of what we do.

Vision and Values

image showing four regulatory bodies logos

Accreditations

We strive for excellence in every facet of our business, reflected by the range of best-practice certifications that underline our commitments to quality, safety, and sustainability.

Accreditations

man touching solar panel

An independent energy infrastructure and solutions provider, we work uniquely with stakeholders across the full spectrum of energy generation, supply, and consumption.

Introduction

Dandelions

Our vision and values define who we are, helping us realise purpose-led objectives that put customers, community, and the environment at the heart of what we do.

Vision and Values

Tim Mortlock

Meet the senior management and leadership team that drives SMS forward – nurturing around them the talent, knowledge and skills that provide the fundamental platform for our services.

Leadership

man explaining to a customer

The enduring relationships we enjoy with our clients and partners are testament to our commitment to providing sustainable, innovative, and forward-thinking energy solutions.

Our Customers

Image showing four regulatory bodies logos

We strive for excellence in every facet of our business, reflected by the range of best-practice certifications that underline our commitments to quality, safety, and sustainability.

See our Accreditations

man charging electric car

Having served the UK utility industry, industrial & commercial, and public sectors for more than 25 years, our case studies highlight our leading role in the ongoing energy transition.

Case Studies

Solutions

We provide the complete energy solution. From energy infrastructure that enables more sustainable homes and businesses, to the integrated energy management and project delivery critical for carbon reduction.

electricity area

Energy Storage

We independently develop, own and operate grid-scale Battery Energy Storage Systems (BESS) that serve a greener, resilient, and more flexible National Grid.

Energy Storage

electrician fixing a meter

Metering

Through our integrated metering solutions, we manage over 4 million assets on behalf of energy suppliers and business customers, covering the industrial, commercial, and domestic markets.

Metering Overview

Solutions Overview

We are changing how businesses and consumers use energy for the better; helping achieve a greener, more sustainable energy system for everyone.

Overview

electrical utility poles

Our design, engineering, and project management experts deliver the critical utility infrastructure that keeps our homes and businesses sustainably powered.

Infrastructure Overview

battery storage

We independently develop, own and operate grid-scale Battery Energy Storage Systems (BESS) that serve a greener, resilient, and more flexible National Grid.

Energy Storage

houses in front of a construction site

Our expert multi-utility team provides a fully-managed service to ensure the successful and timely installation of electricity, gas, and water infrastructure to your sites.

Multi-Utility

a utility pole

We are a specialist, end-to-end power management partner for the UK telecoms industry, from feasibility studies and wayleaves, through to grid connection and metering services.

Telecoms Networks

electrician fixing a meter

Through our integrated metering solutions, we manage over 4 million assets on behalf of energy suppliers and business customers, covering the industrial, commercial, and domestic markets.

Metering Overview

electrician fixing meter

As an accredited meter asset provider (MAP), operator (MOP), manager (MAM), we deliver the expert solutions that energy suppliers need to generate value and meet mandated rollout targets.

Energy Suppliers

electrician using screwdriver on wires

We partner directly with business energy users and third party intermediaries (TPIs), providing the expert metering services required to reduce consumption, costs, and carbon emissions.

Business

Family in kitchen

Are you a homeowner or tenant looking for more information on smart meters? Get the lowdown on how your smart meter can help cut energy bills and contribute to a greener world.

Household: Smart Meters

SMS electrician and meter

Our smart meter lab facility provides a bank of 200+ live meters for energy suppliers and other industry partners, providing assurance, device combination proving, and over-the-air (OTA) testing.

Test Centre

SMS worker and van

Our national dual fuel academy delivers accredited gas and electric training and assessment for professionals looking to gain qualifications or upskill in the domestic and commercial sectors.

Training Academy

green lights

Industry-leading data collection, settlement and software solutions for gas and electricity supplies help our customers improve insight and efficiencies and enable greater energy sustainability.

Data Overview

electricity meters

We cover every aspect of your half-hourly (HH) and non-half-hourly (NHH) electricity data needs, from meter operation (MOP) to data collection (DC) through to ongoing energy management.

Electric Data

gas pipes with sunset

Our gas solutions provide suppliers and business consumers with the data required to cut operational costs and carbon emissions.

Gas Data

monitoring a meter on a computer screen

Our intelligent energy management platform, SmartVision, gives you clear visibility of your entire energy portfolio, helping turn your data into energy saving insights.

Analytics

Our Energy Services team provides business energy solutions and strategic carbon reduction projects, helping your organisation realise its sustainability objectives.

Energy Services Overview

Our net zero consultants offer strategic guidance – based on a full energy audit of your estate – to help establish a clear business roadmap to low emissions.

Strategy

Installing solar panel

We design, develop, and deliver your carbon reduction projects and renewable energy solutions, including technology procurement, installation, and asset management.

Delivery

Through expert analysis of your business energy data, we provide bespoke reporting, insights and recommendations on your energy costs, consumption, and carbon emissions performance.

Analysis

We help you optimise your energy strategy and minimise your exposure to risk through our energy procurement, bill validation, and treasury services.

Optimisation

monitoring statistics on a computer

The cloud-based software that communicates with, monitors and controls a range of distributed energy resources (DERs) to create smart, flexible local energy systems.

FlexiGrid

Delivering an end-to-end smart data and aggregation solution that enables suppliers and energy technology businesses to participate in National Grid ESO's Demand Flexibility Service.

Demand Flexibility Service

Sustainability

We are committed to improving our impacts on the environment, our communities, and wider society around us through responsible operations and best-practice corporate governance.

happy child playing

Sustainability

Our Sustainability Report provides detailed disclosure on the practical steps we are taking to progress Environmental, Social and Governance (ESG) responsibilities within our business.

Sustainability

fields

Net Zero

We’re committed to achieving carbon neutrality across our organisation by the end of this decade, steered by our Net Zero 2030 roadmap.

Net Zero

happy child playing

Browse our annual Sustainability Report to find out more about our Environmental, Social and Governance (ESG) strategy.

Sustainability

green fields

Find out more about our efforts to reach net zero carbon emissions across our business by the year 2030.

Net Zero

Man installing solar panel

We work with ratings agencies and utilise ESG reporting standards and frameworks to communicate and benchmark our performance.

ESG Ratings

Careers

Our people are the beating heart of our business. That’s why our philosophy is to always put our people first, defined by our well-established culture of high performance, reward and engagement.

Smiling female call centre operator

Our Culture

We provide our teams with work-life balance and flexibility, whilst fostering an open and honest workplace culture that celebrates diversity and promotes wellbeing.

Our Culture

SMS high vis jacket

Careers

Work for a sustainable organisation that prioritises the employee experience. View our current vacancies and apply for your next exciting career move today!

View Vacancies

smiling woman wearing a headset

We strive for sustainability in everything we do, including the cultivation of a positive, diverse, and inclusive working environment which attracts, retains, and develops our people.

Our People

Close up of SMS high-vis jacket

Work for a sustainable organisation that prioritises the employee experience. View our current vacancies and apply for your next exciting career move today!

Vacancies

Book a Smart Meter installation

Unfortunately your supplier doesn’t have an online booking system just yet…

This may be due to needing a single fuel meter install, or because your supplier does not currently have an online booking portal.

The good news is, as the dedicated meter fitter appointed by your supplier, booking with us is easy!
To make an appointment for your smart meter installation, simply:

Find your correct contact number below, or;
Email us on domesticmetering@sms-plc.com to arrange a call back

*If emailing, please leave your name, address & postcode, contact number, and the name of your energy supplier.

Find your correct contact number

To call us back about your smart meter installation appointment, please use one of the following telephone numbers (dependent on your energy supplier):

If your energy supplier is Bunch, please call us on:

0330 135 9978

If your energy supplier is E Gas & Electricity, please call us on:

0330 135 9970

If your energy supplier is Good Energy, please call us on:

0330 808 9367

If your energy supplier is Huddle Utilities, please call us on:

0330 135 9977

If your energy supplier is 100Green, please call us on:

0330 135 9941

If your energy supplier is Octopus Energy, please call us on:

0330 808 9374

If your energy supplier is OVO, please call us on:

0330 135 9948

If your energy supplier is OutFox The Market, please call us on:

0330 135 9954

If your energy supplier is Shell Energy, please call us on:

0330 094 5231

If your energy supplier is Split The Bills, please call us on:

0330 135 9980

If your energy supplier is UniHomes, please call us on:

0330 135 9979

Smart installation guide

Your handy smart meter installation guide

Our smart meter installation booklet let’s you know exactly what to expect from your installation appointment with us.

View installation guide

Discover more